Refund policy

Last updated: November 2026

We want you to love your CozyWrap™ Heated Shawl. If something isn't right, you have 30 days after delivery to contact us.

How to request a refund

Email support@cozywrap.com with your order number, the reason for your request and, if the item is damaged or defective, a photo or short video. We'll reply with next steps. Items sent back without first contacting us cannot be accepted.

Eligibility

The request is made within 30 days of delivery.
The item is unused, clean, and in its original packaging with all accessories.
Proof of purchase (order number) is provided.

Damaged or defective items

If your order arrives damaged, defective or wrong, we'll send a free replacement or issue a full refund. You won't pay for return shipping in this case.

Change of mind

For non-defective returns, the customer is responsible for return shipping costs. Original shipping protection, warranty and mystery box add-ons are non-refundable once the order has shipped.

Refund timing

Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take extra time to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.